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Security Protocol // Data Erasure

Account Deletion
& Erasure Procedures

Detailed information on how your data is handled during account termination, and step-by-step instructions on requesting complete data deletion from our systems.

Data Erasure Policy

Excerpt from YourBillBox Privacy Policy Section 06

In accordance with global privacy standards, including the Right to Erasure, we provide a secure, user-initiated account deletion process. Your data is kept only as long as necessary to provide our Services, and we employ a strict data minimization protocol upon account termination.

Deletion Timeline

  • // INITIATION: Upon requesting account deletion, your profile is immediately suspended. A strict 7-day grace period begins, during which your data remains frozen but intact.
  • // IRREVERSIBLE EXECUTION: After exactly 7 days, the recovery window permanently closes. Following a 24-hour system buffer, the hard-deletion execution occurs on the 8th day.

Erasure Inventory

When the hard-deletion execution occurs, our cascading deletion protocol irreversibly purges:

  • // Core Account Profile: All root profile info, credentials, and usage history.
  • // Financial & Bill Records: All uploaded document scans, receipts, invoices, metadata, and extracted data.
  • // Extracted Items & Reminders: Individual line items parsed, push notifications, and system alerts.
  • // Relational & Analytical Data: Synced transaction histories, search embeddings, and vector data.
  • // File Storage Objects: All physical files, images, PDFs, and profile pictures.
  • // Communications Data: Incoming email archives, raw message logs, and the de-provisioning of your custom email CDN alias.

Shared & Collaborative Data

Folders and storage buckets where you are the sole owner are permanently deleted. If you are a member of a shared folder, the folder remains active to prevent disruption to surviving members, but your membership rights are terminated and your identity is completely unlinked.

Audit Logs & Data Minimization

We retain a static, permanent record of the deletion request strictly for security tracking and compliance. This log is completely anonymized and stripped of all personal identification information.

Method 01

In-App Method

The recommended and fastest way to request deletion is directly within the YourBillBox app.

  1. 1Open Profile Dropdown:

    Click on Profile Icon at the top right in the home dashboard of the app.

  2. 2Access Settings:

    Click on Profile Settings menu item from the drop down.

  3. 3Locate Termination Section:

    Scroll to Account Termination Section.

  4. 4Trigger Deletion:

    Click on the Delete Account button.

  5. 5Confirm Deletion:

    Read carefully what is written in the confirmation dialog and click confirm to start Account Deletion Procedure.

Method 02

If you lost access

If you have lost access to the app or cannot log in, you can request account deletion by emailing customer support.

// Send Email To:

[email protected]

// From Registered Email:

Must be sent from your registered email address.

// Subject Line:

"Request for Account Deletion"

// Body Content:

The email should contain the reason why you are deleting the account.

Requests sent from non-registered addresses or missing the deletion reason cannot be verified and will not be processed.

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