Get Customer
& Technical Support
Need assistance with your YourBillBox account? Choose one of our two primary channels below to get in touch with our team or browse guides.
Email Support
Send a direct email request to our support ticketing queue. Ideal for account recovery, general inquiries, and billing questions.
Must include: Support for {username}
* Replace {username} with your actual registered YourBillBox username.
- Registered account email and phone number
- Brief description of the problem/query
- Device model and OS version (if app related)
Ticketing queues are monitored 24/7. Response times average 2-4 hours depending on support load.
In-App Dashboard
If you are currently logged in, you can open a secure ticket directly associated with your active session to get the fastest resolution.
- 01Log In to Application:
Open the YourBillBox application and authenticate into your account.
- 02Click Profile Icon :
Locate and tap the Profile Icon in the top right corner of the Home Page.
- 03Open Help & Support :
Select the "Help & Support" option from the profile dropdown menu.
- 04Raise Ticket or View FAQs :
Inside the support panel, tap "Raise a New Ticket" or search through standard FAQs.